For 21 years I am getting tattooed. Sometimes more frequent, sometimes less. And yes, there is still empty skin left!
Today I went to a tattoo shop and actually left without new ink! Outrage, I know, I KNOW!!!
Usually I don’t name and shame. However I do not name, but oh will I shame!!! So here it goes:
It begins with trying to book a tattoo appointment. I tried the online form they offer. No response. I tried it twice, because you know, maybe there was an error. Still nothing. I tried to contact them directly via email. One response 2 weeks later. I respond too. After that, nothing. I try the online chat a couple of times. No response. Ooookay, maybe they are super busy. So I phone them to check if I can arrange an appointment that way. I explain what I want etc. I get told to better come to the shop. No further explanation in regards as to why or why I didn’t get any responses on the chat/email. Just a “bye”. I think to myself “wow that is some rude lady, not a way to treat potential customers…” I give the online chat one more try and finally get it done! Appointment booked! Yay.
I jump in my cute little Mini, all excited to finally get my neck tattooed! I speed through the countryside over the back road to Glasgow, park my car and walk to the well known tattoo shop. They have 7 tattoo shops here in the UK and more overseas.
So I arrive 15 minutes before my appointment. The really nice reception girl (I mean that, she was very nice and friendly! And I was envious of her beautiful ginger hair) hands me a form to fill out regarding getting tattooed, asked me for the rest of the payment. All done and dusted! I sit down.
And wait… and wait…. and wait! After an hour she checks with the guest tattooist who’s supposed to tattoo me. She comes back and says he needs 10 more minutes. Okay, that is fine. I get it. He might be busy with another customer.
Finally he comes in, introductions done and shows me the tattoo design I have found online, only that it was a totally different design! And so ugly! I wanted a nice old school moth. He drew a completely different moth which didn’t look old school at all and there was so nothing cute and girly about it!
So I tell him politely that this is so absolutely not me and looks nothing like the one I send him. He informs me, that he “can’t feel it” and that “it is not nice to have another customers tattoo” which I totally get and I already explained that I want it amended!
We look for another design online together, bookmarked some. That is fine. He is an artist after all and if he feels this is wrong, who can fault him? He leaves again and I wait another hour. He comes back, again not with the original design. The one he offers me this time… well I could have drawn that myself and let me tell you, I am really bad in drawing, can’t even draw a tree!
I tell him, that I really really want the design I have given him in the first place. He could leave things out, change the colour here and there, maybe ad a skull…
He did not budge! So he offered to give me my money back! Didn’t even ask if I wanted to reschedule my appointment with another tattooist from the shop! Even spoke polish to the other tattooists and I highly doubt that it was not about me!
That’s what I call poor customer service! I mean, yes, I could have asked for another tattooist myself. But hey, I am a spoiled customer. I want and furthermore deserve the service. After all, they want my money and a good feedback to get even more customers in, right?!
Never ever did I experience something like it. Usually I would take my design, tell them, this is what I want. Slightly change it and the answer was always the same: No problem! I got tattooed by Germans, Polish, Italiens, Welsh, English and Dutch and never had any problems, always a good time… some where focused and quiet, others more chatty, the atmosphere always relaxed, no one ever made it awkward…
So so disappointed! Now, even though I know that there are good resident tattooists, I don’t want to go back to this shop and have to search again. And I don’t mind where here in Scotland! If I have to drive for a couple of hours, I do so. Question is, will I find one? Don’t really want to drive all the way to England or even fly over to Germany.
Big disappointed sigh.