I work for a fast food chain for a couple of month now and every now and again we get complaining customers!
And very often I think to myself (pardon my language):
Are you taking the piss?! Really?! Seriously?! …
Once a customer send his food back 3 (!) times because according to him, it wasn’t hot enough! That meant, we had to redo it every. single. time!
Another customer send food back because apparently it wasn’t a stuffed crusted pizza (it was!)!
I mean, I can understand if food gets send back, because it wasn’t what they ordered, or if it wasn’t cooked through, so major things really.
But sending a not hot enough dish back?! So what?! Put it in the oven at home. Where is the big deal?!
Ever thought about the people working their behind up in the kitchen providing the food for you?
Trying to get everything right in the shortest time possible? With aching hands and legs because of the long hours they spend in the shop for a minimum wage?
Ever thought about that those people behind the scene are actual humans too who might have a lot on their plate?
They try to do a good job, try to please the boss, try to keep their job, try to get the household done, get own dinner on the plate, raise children, try to maintain friendships, try to keep the partner happy, try to not fall asleep at work and on top of all that,
still smile at you while you, the complaining customer who’s pizza does not burn your tongue, gives the employee shit!
So maybe next time when you feel the urgent need to complain, hold on for a minute and think about whether it is really worth it!